After sales

Warranty.

A two-year warranty applies to all our products.

Support.

The support department answers your questions.

Training.

With the product, you will receive training at no additional cost.

Update.

Get free software updates for the first 2 years!

Frequently Asked Questions (FAQ).

  • What should I do in case of a malfunction?
  • If you encounter a problem with the kiosk, you can contact us by phone so we can proceed with the solution and offer you support options.

  • How many years do I have a warranty?
  • Our products come with a 2-year warranty. Consumers have legal rights based on the applicable local legislation regarding the sale of consumer goods.

  • What should I do if there is an issue with a spare part?
  • If you encounter an issue with a spare part during the warranty period, its replacement will be fully covered by us at no cost. If the warranty has expired, you can contact us, and we will assist you in finding a replacement part.

  • Do I have to pay extra for Max Player?
  • The Max Player software is available for free with the purchase of the portable MR1 or MAX kiosks in R1 versions. Updates for the first 2 years are provided to the consumer free of charge.

    multi-RAK Karnassiotis & Radouniklis OHG

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